Operational Excellence & Safety
Customer-focused expert in railway, hospitality, and event sectors
Professional delivering top-tier service in rail operations and hospitality management.
Train Dispatcher at Great Western Railway
Experienced railway professional specializing in platform dispatch, operational safety, and team leadership at busy stations like Bristol Parkway. Adept at managing safe, punctual departures and maintaining composure under high-pressure conditions. Strong technical foundation in railway operations and traction characteristics, frequently stepping into the Station Supervisor role to oversee daily team management and overall station performance. Dedicated to clear communication, proactive problem-solving, and delivering straightforward, high-quality customer service.
Expertise in Hospitality and Event Execution
Experienced in high-volume hospitality management at Apex City of Bath, overseeing day-to-day operations, event execution, and safety compliance across the hotel and conference center. Proven track record in leading staff training for major events—including 400-seat conferences and 300-seat silver-service banquets—managing departmental stock, and driving operational strategy alongside senior leadership. Passionate about maintaining immaculate guest standards, supporting team wellbeing through hands-on HR and performance management, and step-up leadership as Duty Manager.
Hotel and Front Office Managment
Proven hospitality manager with extensive experience leading core teams and overseeing day-to-day operations for major hotels, including a 202-room property. Line manager to a team of seven, responsible for driving front desk standards, guest resolution, and cross-departmental communication across Housekeeping and Food & Beverage to uphold brand excellence. Experienced in end-to-end departmental administration—from payroll and HR support to training, safety inspections, and stepping in as Night Manager.
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